Why does my business need a Managed IT Service?

By November 18, 2019Food for thought

By Rick Williams 18.11.19

What is Managed IT?

Managed IT is an outsourced IT service which includes a stack of security software to protect your systems, automated patching and security updates for your network, content filtering, advanced email security, Disaster Recovery, Business Continuity and other services depending on your requirements bundled with unlimited user support.

Why is this better that just fixing my computer if it breaks? Surely, that is cheaper?

The main problem with break fix IT support is it doesn’t protect your data and it is not cost effective. With a per user per month all inclusive model your systems are constantly being monitored and security is always a high priority. With break fix, once something is broken or compromised it’s already too late, your network could have been infected and resolution will inevitably take longer as a lot of background updates and testing will need to happen before the issue can be resolved.

If a system is managed the tech can jump straight into the resolution phase because we have confidence the system is up to date and has all necessary security already installed. In a break fix support environment, a problem can impact the whole network, meaning down time is multiplied by the number of users. So, if there is a server outage for 1 hour and you have 50 employees you have lost 50 hours and your tech is not always on hand to start immediately so potentially even more lost time.

So how does it work?

A Managed IT Solution enables users to be more productive and feel more supported in their workplace. Systems are maintained, so they run faster without compromising security, and business owners can be assured they are getting the most out of their staff. The business gets full time IT support offering a broad range of skills and levels of expertise in diverse areas allowing your business to adapt quickly to the ever-changing technology landscape, security and compliance requirements.

Platform 24 spend a lot of time researching and testing new hardware, software, systems and tools, meaning you don’t have to, and this saves you time and money. You have a fully skilled IT department for a fraction of the cost of managing this in house – think about it, no super, no sick days, no holidays no additional cost for emergency work on your network or servers and best of all no stress.

Managed IT allows you to budget for growth with fixed costs whilst allowing your business to stay ahead of the pack.

So why use Platform 24?

Platform 24 only offer Managed Services – this means that you as a client get our full focus and highly consistent service delivery. Customer Service is at the forefront of everything we do, so much so that our techs get reviewed quarterly in 2 main areas.

  1. Customer Satisfaction survey scores. On the close of every ticket end users get a short survey where they are asked to rate our support – good, bad or indifferent – we value all feedback and our techs take it very seriously. Not surprising really because their bonuses are dependent on them having a positive rating over 90% – so far no-one has missed a bonus!
  2. This does not just mean billable hours, it’s so much more, our techs get 2 days a month to do training, and have to hit documentation targets which also go towards their quarterly bonuses. Motivation indeed to make sure we are always improving our service delivery, speed and accuracy of support.

We are Microsoft partners, HP partners, Sophos partners amongst others, and across the team have an enviable range of Certifications ensuring professional support is delivered at all times.

If your IT is not delivering you a strategic advantage over your competitors then give me a call because we can help.

Rick is a BNI Edge Member who holds the Managed IT Services chair for the chapter, you can get in contact with him here or if you would like to hear more about becoming a BNI Edge Member and opening your business up to a whole world of networking opportunities click here.